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- Change of Contact Information (1) To change the contact information for a booked service, you will have to cancel your current booking at least 24 hours before the commencement of the service via the HomeHelpy app and...
- How do I make repeat bookings for my current or previous HomeHelper? When you make a recurring booking, a HomeHelper is assigned to you and she will stick with your throughout the entire booking. (Unless she is on MC or leave) If you would like to request for a...
- If we find that your service is not satisfactory, what should we do? Any feedback have to be made within 24 hours after completion of the service. Evidence of any incomplete task or unsatisfactory work has to be provided so that we may address your concerns more...
- Is there a need to dismantle the entire air conditioner unit to clean it thoroughly? No, there is no need to, unless you are doing a chemical overhaul or air conditioner maintenance. As for general servicing, cleaning of filters and general cleaning do not require the air...
- Rectification of issues Within 24 hours after the job was completed, with appropriate evidence, customers can raise the issue to us via the Help Centre in the HomeHelpy app or portal. Our friendly customer service staff...
